Support

Contact Us

For your theme related queries drop us an email at themes [at] designduologue [dot] com

For questions related to custom development, content writing or any other topic we are available at sayhello [at] designduologue [dot] com

Frequently Asked Questions

Regarding Themes

I’ve placed my order. When shall I receive my theme?

The theme becomes instantly available post payment. You’ll also receive an email with the download link. Please ensure you’re using a valid and active email address.

What do I get in the file to be downloaded?

The zipped file contains the theme code that you need to install in your website. It also includes a detailed documentation describing the theme’s process of installation and usage.

Will my personal information remain secure?

We don’t store your personal details or credit card information. We only use your email address to send you the theme updates as and when they become available. We’ll also send you our periodic newsletters and offers if you subscribe to them. But don’t worry, we won’t spam you with innumerable and unnecessary bulletins.

Is your payment process secure?

Security of the payment processing engine is of paramount importance for us. Both our site and the online payment gateway we use are encrypted. So, all communications between your browser and our website remain completely secure.

What are the modes of payment?

We accept credit cards of all leading banks (Visa, Mastercard, Maestro and American Express) as well as Paypal for online payments.

What should I do if after payment I don’t received my theme?

Please make sure that you’ve entered a correct and active email address to receive the download link of the product. If everything is in order and you still don’t receive the download link after payment then please contact us at themes[at]designduologue[dot]com. Don’t forget to mention the details like your name and your email address you’ve entered while purchasing the theme.

Can I exchange a product or get a refund?

We offer you digital products and services. At this point of time, we don’t offer any exchange or refund facility on any of our digital products or services post payment.

Can I make a bulk purchase of your themes?

Yes, you definitely can. In case of bulk purchases, we also offer a 15% discount on the total cost of the themes selected by you. Please contact us at themes[at]designduologue[dot]com if you wish to make a bulk purchase.

Is it possible to install one theme in multiple domains?

Yes, you can install the same theme in different domains.

I need certain customisations in my theme. Can you help?

We can certainly help you to customise a theme according to your necessities and tastes. Please contact us at themes[at]designduologue[dot]com with the details of the customisation requirements for a particular theme of your choice. We will get back to you with a quotation and timeframe for the project.

Is it possible to run a trial of one of your themes before purchase?

No, we don’t offer any trial version of any of our themes. The demo showcases the features of the theme in its entirety. It is designed to reflect the purpose for which it has been developed.

Are your themes platform independent?

We mention the name of the platform in the theme details for which the theme has been developed. If you wish to use it on any other platform than the one mentioned then you need to contact us at themes[at]designduologue[dot]com with your detailed requirements. We will get back to you with a quotation and timeframe for the project.

Do you provide support for the themes purchased?

Please consult the documentation provided with the theme. If you still don’t find any resolution to your query don’t hesitate to contact us at themes[at]designduologue[dot]com We will get back to you within 2 working days.

However, please note that our support does not include customisation requests. Theme installation and regular website maintenance related services are only offered for custom developed projects.

Regarding Services

What is the first downpayment amount for a custom developed website?

We require an upfront payment of 30% of the estimated budget of any project. The rest of the amount is divided into 2 to 3 installments depending on the duration and complexity of the project.

Do you offer mobile friendly web designs?

Yes, of course. Any website we develop from scratch renders smoothly across devices like smartphones, tablets, laptops and desktop computers.

How much does it cost to own a website?

It is very much case specific and depends on a variety of factors including the type of the website, project and business needs and so on. Please contact us here with your requirements and we’ll get back to you with a fair quote and timeframe.

I have a website. All I need is content that attracts my prospective customers. Can you help?

Yes, absolutely. We use our skills and experience to copywrite, create web content and blog for existing businesses. We can also help you with content strategy and marketing. Please get in touch with us here with the requirements of your project.

Do I get a reduction if I order in bulk?

For our long time customers we offer attractive discounts. The same applies for those who order in bulk. Please get in touch with us at sayhello[at]designduologue[dot]com with your requirements and we’ll get back to you with a quote for your project.